Frequently Asked Questions (FAQs)

🕒 Booking & Check-In

What time is check-in and check-out?

Check-in is at 4:00 PM, and check-out is at 10:00 AM. Early check-in or late check-out may be available for a fee—please contact us in advance to arrange.

Can I book directly with you?

Yes! Booking direct through our website guarantees the best rates, no third-party fees, and personalized service.

Is a deposit or security hold required?

Yes, a $500 security hold is placed on your credit card 2 days before arrival and released within 7 days of departure, provided there are no damages. This is only a pre-authorized hold and not an actual charge.

🛏 Suites & Amenities

Are your units private or shared?

Each suite is private with its own entrance. Shared spaces include the yard, dock, BBQ area, and firepits.

Do you have air conditioning or heating?

Yes, all units include heating, and air conditioning.

Are linens and towels provided?

Yes, all of our suites include fresh, professionally laundered linens, towels, and basic toiletries.

🐶 Pets & Children

Are pets allowed?

No, unfortunately at this time we are not allowing pets. While we love animals, we cannot ensure that all guests do. We want to have an inclusive experience for everyone.

Are your accommodations family-friendly?

Absolutely! Many of our units are ideal for families and include bunk beds, kitchenettes, and easy lake access. We also have a library with games, books, puzzles, and a retro gaming console.

🍳 Cooking & Food Options

Do the units have kitchens?

Units 1, 2, 4, 5, 6 and 7 have kitchenettes with a one or two burner induction cooktop, pots, pans, air fryer, toaster, coffee pots, kettle, and mircowave, with a full size fridge. Only unit 3 has a bar fridge, and no induction or pots or pans

Are there restaurants or grocery stores nearby?

Yes! Our Boutique motel is walking distance to everything.

🌲 Location & Activities

How close to the water?

We are on the upper most portion of the river and have a private dock. A short walk to the lake, but the water is very slow moving where we are located. We are walking distance to the duck pond beach, less then 4 minutes walk from our property that has a picnic area, sandy beach, and a floating platform. As well as a brand new playground.

What is there to do nearby?

Guests enjoy river tubing, hiking, kayaking, local dining, and exploring nearby attractions like Malahat SkyWalk, Kinsol Trestle, and local wineries. Check out our Things to Do page for full recommendations. Fall months offer world class fishing on the Cowichan River.

Parking & Access

Is parking available?

Yes. Parking is available on the street. We ask that people park perpendicular to the sidewalk directly in front. If none is available, parallel parking is available near by on the street. We do not have designated parking but generally always have availability

Are your suites wheelchair accessible?

Unfortunately, our units are not wheelchair accessible. Most have one or more steps at the entrance.