Frequently Asked Questions (FAQs)

🕒 Booking & Check-In

What time is check-in and check-out?

Check-in is at 4:00 PM, and check-out is at 10:00 AM. Early check-in or late check-out may be available for a fee—please contact us in advance to arrange.

Can I book directly with you?

Yes! Booking direct through our website guarantees the best rates, no third-party fees, and personalized service.

Is a deposit or security hold required?

Yes, a $500 security hold is placed on your credit card 2 days before arrival and released within 7 days of departure, provided there are no damages. This is only a pre-authorized hold and not an actual charge.

🛏 Suites & Amenities

Are your units private or shared?

Each suite is private with its own entrance. Shared spaces include the yard, dock, BBQ area, and firepits. Amenities vary by location.

Do you have air conditioning or heating?

Yes, all units include heating, and most offer air conditioning or fans for warmer months.

Are linens and towels provided?

Yes, all of our suites include fresh, professionally laundered linens, towels, and basic toiletries.

🐶 Pets & Children

Are pets allowed?

Yes, one small dog is allowed in Units 1–4 (street-side units) for an additional fee of $20 per night. Pets are not permitted in riverside areas or on furniture. Dogs must be leashed and kenneled if left alone.

Are your accommodations family-friendly?

Absolutely! Many of our units are ideal for families and include bunk beds, kitchenettes, and easy lake access.

🍳 Cooking & Food Options

Do the units have kitchens?

Yes, each unit has a kitchenette or full kitchen with essentials like cookware, dishes, and utensils.

Are there restaurants or grocery stores nearby?

Yes! Our Boutique motel is walking distance to everything. Our other cottages are varying distances, but none very far by car.

🌲 Location & Activities

How close are you to the lake?

Distance varies depending on the property.

What is there to do nearby?

Guests enjoy river tubing, hiking, kayaking, local dining, and exploring nearby attractions like Malahat SkyWalk, Kinsol Trestle, and local wineries. Check out our Things to Do page for full recommendations.

Parking & Access

Is parking available?

Yes. Parking is available on the street. We do not have designated parking but generally always.

Are your suites wheelchair accessible?

Unfortunately, our units are not wheelchair accessible. Most have one or more steps at the entrance.